We recognise and value the protection of your personal information and recognise that you have an interest in our collection and use of your personal information.
We collect personal information in order to provide you with a cyber security maturity assessment and other management and workflow solutions, also known as our services.
The type of personal information we collect includes your name, address, telephone number and any additional information you provide to us.
Information will only be collected directly from you unless you authorise for another person to provide the information.
We will collect personal information from you when you interact with us through our website, in person, via email or by telephone.
The personal information you provide is used for purposes related to our primary business operations, which is providing information relating to cyber security including maturity assessments. Examples of when your information may be used include:
- informing you about products and/or services;
- providing you with products and/or services requested;
- administering your account;
- dealing with requests, enquiries or complaints and other customer care related activities;
- marketing our products and services generally; and
- carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.
We may also use personal information for purposes related to those described above which would be reasonably expected by you. For example, we may contact you when there is a new feature available for your account type.
We will not use your information for purposes other than described above unless we have your consent or there are specified law enforcement or public health and safety reasons.
Interacting with us
If you contact us with a general question we may interact with you anonymously or through the use of pseudonym.
However, we are unable to interact with you when creating any risk assessment reports as we require factual information in order to provide you the most appropriate advice.
From time to time we may send you marketing or promotion material. Marketing and promotional material will only be sent to you if you have opted into receiving marketing material.
We may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are offered to you.
To opt-out of receiving certain marketing materials from us, you may contact CyberMetrix by selecting the “unsubscribe” link provided in our email to you.
Sharing your Personal Information
- We may disclose or receive personal information or documents about you to/from law enforcement agencies to assist in the prevention of criminal activities.
- Unless you consent, we will not disclose your personal information to third parties.
We do not disclose your information to entities overseas unless we receive your consent.
Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how you use the site.
Cookies are used to store information, such as the time that the current visit occurred, whether you have been to the site before and what site referred you to our web page.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
Security of your Personal Information
We store your personal information using secure servers protected from unauthorised access, modification or disclosure.
While we endeavour to only hold personal information that is accurate, complete and up-to-date, if you become aware this information is no longer accurate, complete or up-to-date please contact us to correct the information.
Disposal of personal information not required
If we hold personal information about you, and we do not need that information for any purpose, we will take reasonable steps to destroy or de-identify that information unless we are prevented from doing so by law.
How to access your Personal Information
Upon your request, we will provide access to your personal information we hold except in certain prescribed circumstances, including emergency situations, specified business imperatives, or law enforcement.
How to contact us
If you have any queries, questions, concerns or wish to make a complaint regarding how we deal with your personal information please contact our Privacy Officer via the Contact Form located on our website at www.cybermetrix.com.au.
For further information about privacy in general, please refer to the Office of the Australian Information Commissioner’s website located at http://www.oaic.gov.au